When can I drop off and collect my cats or dogs?
You can check- in and collect your animal any time WITHIN our opening hours.
Opening Hours: Monday to Saturday 09:00 – 11:30 & 15:00 – 17:30 Sunday and Bank Holidays 09:00 – 11:30
Please be aware that we do not have an option for out of hours check -in/out.
What makes you qualified to look after my pet?
We are licensed by our local authority to provide professional care for both cats and dogs. We know how scary it can be to leave your pet in the hands of total strangers, that’s why we give every pet who stays with us the upmost love and care (as we would our own pets)
What if my dog/cat is on medication?
We are happy to give medication, as per your instructions in most cases. Please mention at the time of booking to confirm we can cater for their requirements. There is no extra charge for giving medication.
How much exercise will my dog have?
All dogs are exercised twice a day in our grass paddocks for a minimum of 20 minutes
unless other wise instructed by the owner
Additional country walks are available, please enquire at check in/ booking.
Do you charge extra for a Christmas stay?
Christmas Day, Boxing Day and New years day are charged as double time and no collections or departures are allowed on these days.
Do I need an appointment to view
No appointment is required , you are welcome to come along and view our facilities anytime during our opening hours.
Can I cancel my booking at any time?
We require a minimum of 7 days notice for cancellations and reserve the right to charge up to the full amount if this is not given. All days booked are chargeable, unless previously agreed